![]() I came up with this acronym in teaching Bluepoint's 5 step model for difficult conversations, as I wanted to simplify the number of things you have to think about when you are already feeling anxious in anticipation of a difficult discussion. In addition, I want to share four key steps in organizing your thinking for leading a difficult conversation where you want to drive change. Here are some questions you can ask yourself and also practice answering with a thought partner when you are thinking about broaching a difficult conversation with someone else at work or in your life:ĥ Questions from Bluepoint Leadership for Overcoming Barrier of Having Difficult Conversation:ġ.) How could having this conversation positively advance the cause?Ģ.) What could be the worst case scenario of having this conversation?ģ.) What would be ideal outcome of having this conversation?Ĥ.) Do you care enough about this person, this work and the beneficial outcomes to broach this topic?ĥ.) What is the most constructive, positive next step(s) you can take to prepare for the conversation? What I increasingly appreciate in reflecting on this topic intensely over the last several weeks is that our tolerance and savvy for difficult conversations grows exponentially the more we do it. So often, what makes the difference between a difficult and productive conversation is our level of care and planning in advance of the conversation. As a self-described "nice" culture, the organization's leadership wanted to enhance technology leaders capacity to confront business leaders productively and transparently, and help business partners to own the change implementation process alongside the technology function thus, they needed to build managers confidence and competence in leading delicate conversations with the internal client groups they serve. I recently had the opportunity to teach a few half day classes on behalf of Bluepoint Leadership for a financial services client this particular client is going through a major transformation in how they provide technology services internally. ![]() We may feel too emotional about a topic to hold a productive conversation or we may anticipate the subject may be too emotional for the other person so we may avoid it for too long. ![]() We build it up in our heads, avoid it and imagine the worst case scenario for it. So often the anticipation of having a "difficult conversation" is worse than the reality of actually having the conversation.
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